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Conditions

  • Shipping

    • We try to send out orders as soon as possible and your orders will be with you within 14 days, sometimes sooner. Personalised gifts or custom orders will take longer. If you think we're taking too long, just send us an email and we'll let you know where we are with it.
      [*]All shipping costs, import tax and/or vat fees must be paid for by the buyer.
    Below is a list of our shipping costs. We charge on a scale depending on the total cost of the basket. Orders with mdf blanks are calculated on weight. When you have purchased your mdf blanks, you will receive a separate invoice for the postage cost. Please email me if you have any concerns about this.The shipping costs listed below are for UK only. Please email us if you are an overseas buyer.
    • UK
      • basket total (£): shipping cost (£)
      • <= 1: 1
      • <= 1.00: 0.70
      • <= 5.00: 1.50
      • <= 25.00: 2.50
      • <= 35.00: 3.50
      • <= 75.00: 4.50
    • Europe
      • basket total (£): shipping cost (£)
      • <= 1.00: 0.70
      • <= 5.00: 1.75
      • <= 10.00: 2.95
      • <= 20.00: 3.50
    • America
      • basket total (£): shipping cost (£)
      • <= 1.00: 0.70
      • <= 5.00: 1.75
      • <= 10.00: 2.95
      • <= 20.00: 3.50
    • Other
      • basket total (£): shipping cost (£)
      • <= 1.00: 0.70
      • <= 5.00: 1.75
      • <= 10.00: 2.95
      • <= 20.00: 3.50

  • Returns

    • If you wish to return an item it must be returned within 30 days of receipt and in the same condition that it was received in.
      Our address and other contact details can be found on the contact page.
    • Broken or faulty goods will be replaced where possible, otherwise a similar item of equal or greater value will be substituted. Where a replacement cannot be given a full refund will be sent, covering the original cost of the item and its postage.
      We will refund the postage cost of returning a faulty item.
    • If you wish to return non-faulty goods you must contact us before returning the item. Accepting returns of non-faulty goods is at our own discretion.

  • Trade

    • it appears that we do not have any trade discounts on offer.
      please contact us for more information.