Refund policy

Returns & Replacements

Any shortages or breakages must be notified within 48 hours of receipt of delivery.

If you wish to return an item it must be returned within 30 days of receipt and in the same condition that it was received in.

Our address and other contact details can be found in the contact us section of this website.

Broken or faulty goods will be replaced where possible, otherwise a similar item of equal or greater value will be substituted. Where a replacement cannot be given a full refund will be sent, covering the original cost of the item and its postage.

We will refund the postage cost of returning a faulty item.

If you wish to return non-faulty goods you must contact us before returning the item. Accepting returns of non-faulty goods is at our own discretion.

All personalised items have a warning to double check the information you provide as we will copy and paste it exactly to create the design. Please check your confirmation email carefully and notify us of any errors within 24hrs as what you will see written there is the same as what we will work with.

Once cut, refunds or replacements for personalised and bespoke items are at our discretion. Your statutory rights are not affected. 

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalised orders.